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Hoults Removals has the answer


Hoults has a reputation for exceptional quality. Our commitment to excellence is a standard that makes us stand out from the rest. Whatever the distance or size of the move, our uniformed moving teams treat each move with equal care and dedication. We assess your initial needs and pack your valuables carefully. You can be assured of the highest level of service throughout the whole process.


Training

Each crew member in the Hoults team undergoes comprehensive training before they are permitted to work on a move. Independent removal specialists conduct training with the crews, who are required to pass a test on packing and handling techniques. Crews are also required to attend regular refresher courses to ensure they are always at their best.


Quality procedures

To demonstrate our commitment to quality service in line with the latest industry standards, Hoults Removals holds the following trade association memberships and certifications:

  • Membership of the British Association of Removers (BAR)

Internal procedures

Hoults is dedicated to continually improving our service to you. Honest feedback is incredibly important to us, which is why we ask our customers to complete a service questionnaire upon the completion of their move.

This indicates  how you feel your move went or where it could have been improved. Our customer service team read every questionnaire and report back on any areas of concern, which are acted upon immediately. Likewise, any areas of outstanding service by employees are recognised internally.


To find out more about our quality service, please email the Hoults team at enquiries@hoults.co.uk or call us on 01914 914 543.

Six things about us, our history and our people...
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Moving people and businesses for 100 years.

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We take pride in our commitment to environmentally-friendly working practices.

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We are a proud member of the British Association of Removers.

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Our crews are extensively trained to ensure they deliver the best possible service.

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Our commitment to excellence stands us apart from the rest.

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We treat any information you give us with courtesy and respect.

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It has been my pleasure to move with Hoults - Thank you

Mr Perez, New York

Stellar Service, will definitely recommend

Mr Thompson, Sunderland

A very professional moving service, thank you so much

Dr. Sams - Gloucester

Hoults were recommended by a colleague - now I know why! Thank you

Ms Armstrong - Northumberland

The staff were incredibly friendly and efficient, we would definitely use Hoults again

Mr and Mrs Price - Glasgow

Thank you so much, I WILL be using Hoults again

Ms Penell - Marseille

Thank you Hoults for taking the pressure off my removal

Mr and Mrs Nattick - Perth

Every time I use you I am MORE impressed

Ms Delicaux - Rotterdam

It was such a relief to have a competent company handle my move

Mr and Mrs Mbong - Moscow

I wanted to pass on my thanks to Barry and Darren. They were FANTASTIC. They made the day so easy and I was laughing most of the day. I would certainly use Hoults again!

Clare Whittaker, Rothbury
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Safe storage with Hoults

If you need to place your goods in storage for the short or long-term, then Hoults Removal’s fully-alarmed and fire-protected storage centres, offer the ideal environment.

  • Fully alarmed and monitored storage centres
  • Expert packing service
  • Bespoke collection service