Insurance Schemes

The Hoults' Group is able to offer number of insurance policies designed for the removal and storage of customer's goods: 

Domestic Moves within the UK

• The insurances are underwritten by reputable insurers
• The basis of settlement of the insurance will be "to repair, replace or compensate at insurers option".
• There is no excess in the policies
• We have an Agency agreement in place with our Insurers that allow us to sell their insurance policies, collect premiums and receive, negotiate and settle claims on their behalf
• You will be provided with our Insurance Booklet - Guidance Notes for Customers so that you can familiarise yourself with the insurance cover provided and the particular inclusions & exclusions for each type of insurance. This will enable you to ensure that your demands and needs will be met.
• The transit insurance that is available excludes the risk of Fire whilst in Store but we do offer Fire insurance for customers' goods.

International Moves

• The insurances are underwritten by reputable insurers
• The basis of settlement of the insurance will be "to repair, replace or compensate at insurers option".
• Cover commences when the goods are collected, packed and wrapped for the international journey until finally delivered at destination. Subject to the terms and conditions of the policy.
• Additional cover offered for International moves which you may consider includes 'Pairs and Sets', 'Packing and Shipping Charges', 'Mechanical and Electrical Derangement' and Mould & Mildew insurance. All options are designed to give you the choice you need to protect your goods while they are in transit and are fully described on the proposal form that you will be required to complete
• There is no excess in the policies
• We have an Agency agreement in place with our Insurers that allow us to sell their insurance policies, collect premiums and receive, negotiate and settle claims on their behalf

Office & Commercial Moves

We are able to offer Indemnity insurance which means that if damage occurs to your goods during the move by an accident including: breakage, vehicle accident, fire, storm and theft, then you will receive the pre-accident value of your goods, taking into account age, wear and tear.

Premises Protection Extended Liability

The terms and conditions applicable to the transit of your goods limits the premises protection indemnity to £75. If you purchase this extended liability then cover is increased to £50,000 if any damage should occur to the property you are moving from or the property you are moving to in the course of your move then provided those properties are in the UK you can be covered in the case of accidental damage caused during the move.

By taking out insurance you can cover yourself against losses greater than the limits set out in our terms and conditions, and for risks where you have no rights of recourse against the removal contractor.

If you have our insurance you will not have to prove negligence, only that the cause of loss or damage is not excluded by the policy.

We recognise that your goods are valuable to you and that our customers need proper financial protection and peace of mind. For this reason we offer insurance designed specifically for moving.

The Hoults Group has a robust Insurance Charter covering the sale of insurance which is reinforced by comprehensive training for all staff engaged in selling insurance and settling claims.