Insurance Schemes

The Hoults Group is able to offer number of insurance policies designed for the removal and storage of customer’s goods: 

• These insurances are underwritten by reputable insurers
• We offer Replacement as New insurance on domestic moves & indemnity insurance on Office & Commercial moves
• There is no excess in the policies
• We have Agency agreements in place with our Insurers that allow us to sell their insurance policies, collect premiums and settle claims on their behalf
• You will be provided with our Insurance Booklet – Guidance Notes for Customers so that you can familiarise yourself with the insurance cover provided and the particular inclusions & exclusions for each type of insurance. This will enable you to ensure that your demands and needs will be met.

Replacement as New Insurance

Replacement as New insurance means that if damage occurs to your goods during the move by an accident including: breakage, vehicle accident, fire, storm and theft, then your goods will be replaced, repaired or compensated for at insurers option.

Types of Cover

Domestic Household Moves

If you are intending to store your goods as part of you move with members of the Hoults Group we are able to additionally offer Fire Insurance cover for those goods in Store. See policy terms for full details of cover. 

Office & Commercial Moves

Indemnity insurance means that if damage occurs to your goods during the move by an accident including: breakage, vehicle accident, fire, storm and theft, then you will receive the pre-accident value of your goods, taking into account age, wear and tear.

Premises Protection

If any damage should occur to the property you are moving from or the property you are moving to in the course of your move then provided those properties are in the UK you can be covered in the case of accidental damage caused during the move.

Marine Insurance

If you are moving overseas you can choose marine insurance to protect your consignment during the move.  Additional cover offered for International moves which you may consider includes ‘Pairs and Sets’, ‘Packing and Shipping Charges’, ‘Mechanical and Electrical Derangement’ and Mould & Mildew insurance. All options are designed to give you the choice you need to protect your goods while they are in transit and are fully described on the proposal form that you will be required to complete.

By taking out insurance you can cover yourself against losses greater than the limits set out in our terms and conditions, and for risks where you have no rights of recourse against the removal contractor.

If you have our insurance you will not have to prove negligence, only that the cause of loss or damage is not excluded by the policy.

We recognise that your goods are valuable to you and that our customers need proper financial protection and peace of mind. For this reason we offer insurance designed specifically for moving.

The Hoults Group and the Financial Services Authority

The Hoults Group Companies trade as part of SIRVA UK Ltd who is Authorised and Regulated by the Financial Services Authority.