Comparison of Removal Insurance Schemes
The Hoults Group Companies trade as part of Moving Services Group UK Ltd who is Authorised and Regulated by the Financial Services Authority. Removers who are not regulated offer different schemes to protect customers’ goods. The following table demonstrates some of the differences between FSA regulated removers and companies offering Extended, or Standard Liability, or Remover Insured Cover. These are not Insurances in your name and may not offer you what you are anticipating.
|
Hoults Group Companies (FSA regulated) Insurance |
Extended Liability cover |
Remover Insured cover |
| Pays when removal company is negligent |  |
|
|
Pays when removal company is not negligent * |
|
 |
|
New for Old |
|
|
MAYBE |
Indemnity |
|
|
MAYBE |
Customer directly insured by insurance company |
|
|
|
Guarantee that premiums paid to insurers |
|
|
|
Independent appeal process for claims/complaints |
|
|
|
Member of Financial Services Compensation Scheme |
|
|
|
Mandatory Product training for staff |
|
|
|
*For instance, if the removal vehicle is waiting at traffic lights and is hit by another vehicle and the goods are damaged, the removal company would not be negligent, as they have not done anything wrong.
Customers should ensure that the protection that they are offered for their goods meets their demands and needs.
