Feedback Form

We encourage feedback from our customers, it is a fundamental cornerstone of our service policy.

We want to know what you think about the service you have received from the Hoults Group.  If you have been moved by any removal company within the Hoults Group and want to give us your feedback, please complete this online customer satisfaction questionnaire.

Section 1 - Your Information

Please complete your information in the fields below.

My Details

Title*: -- Please Select -- Mr Mrs Miss Ms Mr & Mrs Doctor

First Name*:

Surname*:

Telephone*:

Email Address*:

Customer
Reference :

Move Date

Date:

Was this a company paid move?

Yes
No

If yes, which company?:

* Fields are mandatory

Section 2 - Our Service

Please rate our service by answering the questions that are relevent to your experience.

Service

1. Helpfulness & quality of communication provided by the office staff:

Bad

Average

Good

1	2	3	4	5	6	7	8	9	10

2. Advice and information provided by sales consultant:

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3. All paperwork including quotations and written communication is accurate and easy to understand:

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4. Keeping to schedules:

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5. Helpfulness of the moving team:

1	2	3	4	5	6	7	8	9	10

6. Taking care of your possessions:

1	2	3	4	5	6	7	8	9	10

7. Packing service (only score if paid for):

1	2	3	4	5	6	7	8	9	10

8. Unpacking service (only score if paid for):

1	2	3	4	5	6	7	8	9	10

9. Effective handling of any complaint or claim:

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10. Suitability of the insurance offered:

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11. Overall, how satisfied were you with the service provided?:

Not Satisfied

Very Satisfied

1	2	3	4	5	6	7	8	9	10

12. How likely would you be to recommend Hoults to a family member of friend?:

Not Likely

Very Likely

1	2	3	4	5	6	7	8	9	10

Additional
Comments:

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